My submission for TFT13

It's time to put the "Manage" back in IT Service Management - the ITSM way!

In my TFT13 presentation, I will apply Service Management thinking to the four domains that today's IT Manager must succeed in:

• I - great managers begin by managing themselves effectively
• Team - great managers build great teams with their staff and form great teams with their peers
• Stewards - great managers understand and deliver against the needs of their direct supervisors and other organizational leaders
• Marketplace - great managers respond to and shape their customers, industry, and society

For each domain, I will show how good practices from frameworks such as ITIL and COBIT 5 apply. I will also translate those ideas into specific actions you can take immediately to increase your value. 

After over 17 years in IT and over a decade in leadership positions, I have learned a lot about what works - and what doesn't. I would be honored to share some of these lessons with a global audience. Thank you for your consideration!